North Somerset Vacation Packages

Honestly 10\10 what a great hotel

WON'T UPLOAD PICS! Arrived Sunday night w/daughter to find out pool was an extra £10 pp/per access- husband had chosen hotel cos it had a pool but it didn't say it was extra(chlorine smell on ground floor overwhelming). Ordered via hotel app to refresh tea/milks (either Sund or Mond night). It said it would next day. They didn't. Went downstairs to ask for milk & lady at reception gave me some. Tuesd night used app again & clicked refreshments+cleaning (weren't bothered about bed change but wanted rubbish taken away & fresh towels). It said it would be done next day. In the morn I double checked with man at reception if I needed to leave my key for cleaning & that I had requested it on the app the night before. He said 'no, your room will be cleaned today'. We went out for a couple of hours, came back, left early evening returned at 11pm, room hadn't been cleaned nor the refreshments replenished. Before midnight I asked a man on reception for tea+milk. Told him room number & shared info re putting requests -twice for refreshments & one for cleaning, once more at the desk in the morning) that had not been fulfilled. Informed him that by now there was a lot of rubbish in the room. He apologised & gave me the tea+milk & asked if I needed toiletries or towels, I said no. Of course I realised 1h later, before getting into bed, that the toilet roll had run out & had to use tissues till we left next day. Same 3 cups constantly rinsing 4 nights stay. Appalling lack of basic service.

This apartment had great space and really useful cooking facilities. A dishwasher and washing machine in such a small apartment were useful for a longer stay, although we didn't use the later for our 3 night break. It's really convenient for the City centre and even closer to the Millennium Stadium, although I bet prices for major events there are much higher. Cardiff is a great city and certainly cheaper than Lincoln where we live. Strongly recommend a visit.

Nice place, friendly staff